Frequently Asked Questions

1. What are magnetic tool attachments and how do they work? Magnetic tool attachments use strong magnets to securely attach to metal surfaces, tools, or workpieces. They are designed to enhance the functionality of your tools by making them more versatile and easier to use in a variety of settings.

2. Which tools are compatible with your magnetic attachments? Our magnetic attachments are compatible with a wide range of tools. Specific compatibility details are listed on the product pages for each attachment. If you're unsure about a particular tool, feel free to contact us with your tool's model number for further assistance.

3. Can I use these attachments for automotive work? Absolutely! Our attachments are particularly useful for automotive technicians. They help keep tools handy and can even hold small parts or fasteners securely during complex automotive tasks.

4. What is the return policy for STS Auto Design Tools? We accept returns within 15 days of purchase, provided the items are unused and in their original packaging. For more detailed information, please visit our Returns & Refunds page.

5. How can I place a wholesale order? We offer wholesale pricing for bulk orders,please visit our Wholesale Inquiries page for more information or contact our sales team directly at stsautodesigntools@gmail.com

6. What are the shipping options and times? We typically ship most orders out within 1-2 days. Shipping times vary depending on your location Detailed shipping information can be found on our Shipping Information page.

7. How do I track my order? Once your order is shipped, we will send you a tracking number via email. You can use this number to track your order through our website or the carrier's tracking system.

8. Do you offer international shipping? Yes, we ship internationally. Please note that shipping rates and delivery times vary depending on the destination country. Additional charges, such as customs duties, may apply for international orders. If you do not see your area listed please email us to setup a quote.

9. How can I contact customer support? Our customer support team can be reached by email at stsautodesigntools@gmail.com. We aim to respond to all inquiries within 24 hours.

10. How do I care for and maintain my magnetic tool attachments? To ensure the longevity and performance of your magnetic attachments, keep them clean and free of debris. Avoid exposing them to extreme temperatures or corrosive materials. For specific care instructions, refer to the product guide included with your purchase.

11. Do you offer any guarantees or warranties on your products? Yes, we offer a warranty on all our products against manufacturing defects. The specific terms and duration of the warranty can be found on our About Us page.

12. Can I request a custom design for a magnetic tool attachment? We are able to work with you on custom designs depending on the volume and specific requirements. Please contact our custom projects team at custom@stsautodesigntools.com for more details and to discuss your project.

13. How can I cancel or modify my order? Orders can be modified or cancelled as long as they have not been processed for shipping. Please contact our customer service immediately at stsautodesigntools@gmail.com if you need to make any changes.

14. Do you collaborate with influencers or automotive professionals for product endorsements? Yes, we are open to collaborations with influencers and industry professionals. If you are interested in partnering with us, please send your proposal to partnerships@stsautodesigntools.com.

15. How can I find out about upcoming products or promotions? The best way to stay informed about our new products and upcoming promotions is by subscribing to our blog and follow us on Instagram YouTube and Tiktok for real-time updates.

16. What do I do if my question isn’t answered here? If you can't find the answer to your question in our FAQ, please don't hesitate to contact our customer service team. We're here to help and provide any additional information you need.

Subscription Terms and Conditions

Recurring Billing: By subscribing, you authorize STS Auto Design] to charge your payment method on a recurring monthly basis for the subscription amount stated. The charge will occur on the same date each month, corresponding to the commencement date of your subscription.

Subscription Cancellation: You may cancel your subscription at any time by accessing your account settings or by contacting our customer service. To avoid being charged for the next month, cancellation must occur at least 48 hours before the next scheduled billing date.

Subscription Changes: [Company Name] reserves the right to change subscription prices, terms, conditions, and/or benefits upon providing subscribers with 30 days prior notice via email.

No Refunds: The subscription fee is non-refundable; however, if a product arrives damaged or defective, it may be exchanged in accordance with our Warranty Policy detailed below.

Product Exchange and Warranty Policy: Our warranty covers any defective items or items damaged upon arrival. Items may be exchanged within 30 days of receipt. To initiate an exchange, please contact our customer support.

Delivery: Products will be shipped to the address associated with your subscription account. Please ensure your address is current. STS Auto Design is not responsible for shipping errors due to outdated or incorrect addresses.

Acceptance of Terms: By completing the subscription sign-up process, you agree to be bound by these Terms and Conditions and any additional terms and conditions that may apply, including, without limitation, our Terms of Service and Privacy Policy.

Service Interruptions: STS Auto Design shall not be liable for any delay or failure in performance caused by circumstances beyond our reasonable control. Customer Service: For all customer service inquiries, please email stsautodesigntools@gmail.com. By subscribing, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.