Frequently Asked Questions
Hello! How can we help you?
Magnetic tool attachments use strong magnets to securely attach to metal surfaces, tools, or workpieces. They are designed to enhance the functionality of your tools by making them more versatile and easier to use in a variety of settings.
Our magnetic attachments are compatible with a wide range of tools. Specific compatibility details are listed on the product pages for each attachment. If you're unsure about a particular tool, feel free to contact us with your tool's model number for further assistance.
Absolutely! Our attachments are particularly useful for automotive technicians. They help keep tools handy and can even hold small parts or fasteners securely during complex automotive tasks.
To ensure the longevity and performance of your magnetic attachments, keep them clean and free of debris. Avoid exposing them to extreme temperatures or corrosive materials. For specific care instructions, refer to the product guide included with your purchase.
Yes, we offer a warranty on all our products against manufacturing defects. The specific terms and duration of the warranty can be found on our warranty page.
We are able to work with you on custom designs depending on the volume and specific requirements. Please contact our custom projects team at stsautodesigntools@gmail.com for more details and to discuss your project.
We offer wholesale pricing for bulk orders, please visit our Wholesale Inquiries page for more information or contact our sales team directly at stsautodesigntools@gmail.com
Orders can be modified or cancelled as long as they have not been processed for shipping. Please contact our customer service immediately at stsautodesigntools@gmail.com if you need to make any changes.
We typically ship most orders out within 1-2 days. Shipping times vary depending on your location. Detailed shipping information can be found on our Shipping Information page.
Once your order is shipped, we will send you a tracking number via email. You can use this number to track your order through our website or the carrier's tracking system.
Yes, we ship internationally. Please note that shipping rates and delivery times vary depending on the destination country. Additional charges, such as customs duties, may apply to international orders. If you do not see your area listed, please email us to set up a quote.
ANY CHARGES DUE TO SHIPPING WILL BE PAID FOR BY THE BUYER THIS INCLUDES IMPORT TAX AND FEES WE ARE NOT RESPONSIBLE FOR THESE FEES. THEY ARE SUBJECT TO CHANGE, PLEASE FAMILIARIZE YOURSELF WITH YOUR IMPORT POLICIES. BUYERS WHO REFUSE IMPORT TAXES WILL NOT RECEIVE REFUNDS ON THEIR ORDERS.
ANY CHARGES DUE TO SHIPPING WILL BE PAID FOR BY THE BUYER THIS INCLUDES IMPORT TAX AND FEES WE ARE NOT RESPONSIBLE FOR THESE FEES. THEY ARE SUBJECT TO CHANGE, PLEASE FAMILIARIZE YOURSELF WITH YOUR IMPORT POLICIES. BUYERS WHO REFUSE IMPORT TAXES WILL NOT RECEIVE REFUNDS ON THEIR ORDERS.
We accept returns within 15 days of purchase, provided the items are unused and in their original packaging. For more detailed information, please visit our Returns & Refunds page.
Discounts are available at time ONLY for STS Auto Design Tools Products. Any STS Auto products are not subject to discounts unless specifically noted.
The best way to stay informed about our new products and upcoming promotions is by subscribing to our blog and follow us on Instagram, YouTube and TikTok for real-time updates.
Yes, we are open to collaborations with influencers and industry professionals. If you are interested in partnering with us, please send your proposal to info@stsautodesigntools.com.
Our customer support team can be reached by email at stsautodesigntools@gmail.com. We aim to respond to all inquiries within 24 hours.
If you can't find the answer to your question in our FAQ, please don't hesitate to contact our customer service team. We're here to help and provide any additional information you need.